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New Account Requests

Account Sponsors

All users accounts require a Primary Investigator (PI) approval for creation.

PIs bear the responsibility for promptly notifying the ReD Team as soon as accounts are no longer needed. This is an important compliance process that must be followed.

Accounts with no activity for 90 days will be disabled automatically as part of our security practices.

How to Request a New Account

To request a new account, submit a written request via ServiceNow by emailing regulated_data_environment@harvard.edu. The following information must be included in the request:

  • First Name
  • Last Name
  • Harvard Email Address
  • Role (e.g. undergraduate, grad student, postdoc, faculty, staff)
  • Active DUA #, IRB #, DAT # from DUA Portal. (if you don't know ask your PI)

Batch Requests

For multiple account requests, include the required information for each individual either in the body of the ServiceNow ticket or as an attachment (e.g., Excel file or CSV).

Account Provisioning Process

  1. Training Verification:
    Each individual for whom an account is requested must complete the required training courses (detailed below).
    Access will only be provisioned after the completion of these courses is verified.

  2. Account Setup:
    Upon verification, the individual will receive an email from Okta with self-service activation instructions.
    The setup process includes registering a required MFA (Multi-Factor Authentication) device.

  3. System Access:
    Once MFA setup is complete, the new user can access the system.
    Additional resources such as documentation, office hours, and custom onboarding sessions are available to help users get started effectively.

Support and Resources

Required Training Courses

The following training courses must be completed before account provisioning:

  1. Rules of Behavior
    Currently hosted in KnowBe4 (transitioning to HTP in 2025).

  2. PII and You
    Currently hosted in KnowBe4 (transitioning to HTP in 2025).

  3. Insider Threats for End Users
    Currently hosted in KnowBe4 (transitioning to HTP in 2025).

  4. Harvard Research Data Security Training
    Course ID: PROV-OVPR0000045562

  5. Principles of Research Data Confidentiality
    Course ID: EUR851

  6. Information Security Awareness
    Course ID: HUIT-IS00039180

  7. CITI Program Human Subjects Research Training
    Either Biomedical Research Investigators or Social & Behavioral Research Investigators.

By following this onboarding process, users can ensure compliance and efficient access to the ReD Environment. If you have questions or need additional assistance, contact the ReD team at regulated_data_environment@harvard.edu.